Crisis and Emergency Risk Communication (CERC) Resources

Available in PDF or Print

Limit 100 printed books per training session. There is no charge for CERC course materials. A link to the order form is below the listing. Manuals are 8 1/2 x 11 inches.

Crisis and Emergency Risk Communication (Basic CERC Manual)
(1.7Mb, 277 pages)
The BASIC CERC course book is an introductory course on risk communication, issues management, and crisis or disaster communication. The course contains 12 modules and includes illustrations, templates, tables, worksheets and checklists.

Basic CERC Quick Guide(5x7 booklet) Also available in Spanish
(8Mb, 58 pages)
The Quick Guide is an abbreviated version of the Basic CERC book highlighting the major points contained in five modules. Booklets can be ordered and is also available for download in both English and/or Spanish.

CERC Wallet Card Also available in Spanish
(128Kb, 2 pages, 6 wallet cards a page)
Wallet Cards can be downloaded (six cards per page-two sides) or ordered in packets of 100 each. The cards contain bulleted information on five key CERC principles; Build Trust and Credibility, Top Tips, As a Spokesperson, Prepare to answer These Questions; and Stay on Message. Cards are available in English and/or Spanish.

Leader Materials—By Leaders for Leaders
(700K, 57 pages)
The LEADERS FOR LEADERS CERC course book gives leaders the tools they need to successfully communicate with the public, media, partners, and stakeholders during emergency public health events. Printed packet includes a CD with the course book/tools and a DVD containing seven interviews from leaders on how they led their organizations during a crisis.

CERC Pandemic Influenza Manual
(6.4 Mb, 186 pages)
The CERC PANDEMIC INFLUENZA course book provides vital communication tools and concepts for preparing and responding to a pandemic influenza event in the United States. This course includes eight modules specifically addressing risk communication before, during and after a pandemic influenza event. See also Pandemic Influenza Online Course for more information, including overview and objectives.

Pandemic Flu Storybook

Pandemic Influenza Storybook (also available on CD)
These first-person and family accounts provide an intimate, personal view of the 1918 pandemic that goes beyond the staggering statistics associated with the event and, thus, can help planners re-energize their efforts and fight preparedness fatigue and apathy. The stories related in the Pandemic Influenza Storybook will move you, some will make you laugh, but all serve as reminders of the primary reason why preparedness is so important ― saving human lives.

Available in Print Only

CERC Basic Z-Card
The Z-card is a folded, double-sided printed 8 1/2" x 14" page reduced to the size of a wallet card containing charts and illustrations from the Basic CERC manual. The quick reference sheet from the basic CERC principles is illustrated and easy to read.

CERC Leaders Z-Card
The Z-card is a folded, double-sided printed 8 1/2" x 14" page reduced to the size of a wallet card containing charts and illustrations from the By Leaders for Leaders manual. The quick reference sheet from the Leaders manual is illustrated and easy to read.

CERC Pandemic Z-Card
The Z-card is a folded, double-sided printed 8 1/2" x 14" page reduced to the size of a wallet card containing charts and illustrations from the CERC Pandemic Flu manual. The quick reference sheet from the Pandemic manual is illustrated and easy to read.

Two-Pocket CERC Folder
The folder is a convenient container for loose or stapled course materials and notes. Each folder includes card slots on each side.

Pandemic Flu Quick Guide (5x7 booklet)
The Pandemic Flu Quick Guide is an abbrviated version of the Pandemic Flu CERC book highlighting the major point contained in three modules. Booklets can be ordered only.

CERC MATERIALS ORDER FORM