Skip directly to search Skip directly to A to Z list Skip directly to navigation Skip directly to page options Skip directly to site content

CERC Online Training

CERC Online Training Module


At the conclusion of the training, the participant will be able to do the following:

  • Explain Crisis and Emergency Risk Communication (CERC) principles.
  • Describe the psychology of a crisis and the type of messages each audience needs.
  • Explain how to tailor messages.
  • Define core concepts of crisis communication planning.
  • Explain the roles of the media and spokesperson.
  • Describe the benefits of social media and mobile media devices.
  • Identify ways to develop relationships with stakeholders and partners.

Online Content Experts:

Barbara Reynolds, PhD
Senior Advisor, Crisis and Risk Communication
Centers for Disease Control and Prevention

Molly Gaines-McCollom, MPH, CHES
Health Communications Specialist, Division of Emergency Operations
Centers for Disease Control and Prevention

Vivi Siegel, MPH
Health Communications Specialist, National Center for Environmental Health
Centers for Disease Control and Prevention

We also appreciate the contributions made by the following individuals:

  • Julia Hunter Galdo
  • Vicki F. Freimuth, Ph.D.
  • Alicia Eberl-Lefko, M.H.S., CHES
  • Lynn Sokler
  • Linda Weinberg, R.D.
  • Elizabeth Williams
  • Chad R. Wood, M.B.A.
  • Anna Zawislanski, M.P.H.


CEU:The Centers for Disease Control and Prevention is authorized by IACET to offer 0.2 CEU's for this program.

CECH:Sponsored by the Centers for Disease Control and Prevention, a designated provider of continuing education contact hours (CECH) in health education by the National Commission for Health Education Credentialing, Inc. This program is designated for Certified Health Education Specialists (CHES) and/or Master Certified Health Education Specialists (MCHES) to receive up to 2.5 total Category I continuing education contact hours. Maximum advanced level continuing education contact hours available are 0. CDC provider number GA0082.

To receive continuing education (CE):

  1. Complete the activity.
  2. Complete the Evaluation at
  3. Pass the posttest at 70% at

FEES:No fees are charged for CDC’s CE activities

DISCLOSURE:In compliance with continuing education requirements, all presenters must disclose any financial or other associations with the manufacturers of commercial products, suppliers of commercial services, or commercial supporters as well as any use of unlabeled product(s) or product(s) under investigational use.

CDC, our planners, content experts, and their spouses/partners wish to disclose they have no financial interests or other relationships with the manufacturers of commercial products, suppliers of commercial services, or commercial supporters. Planners have reviewed content to ensure there is no bias.

Content will not include any discussion of the unlabeled use of a product or a product under investigational use.

CDC does not accept commercial support.

Ready: Prepare. Plan. Stay Informed.Social Media at CDC Emergency