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The Crisis and Emergency Risk Communication (CERC) program offers in-person and online trainings for CERC Basic and CERC Pandemic Influenza materials. Public information officers, public health responders, leaders, and others who may communicate in local, state, and national responses participate in trainings to learn about the CERC principles and best practices for communicating in an emergency. The training program is based on the CERC manuals and draws from lessons learned during public health emergencies incorporating practices from the fields of risk and crisis communication.

August 2016 Global CERC Training

To better prepare public health and emergency communications around the world, the Centers for Disease Control and Prevention is hosting a Crisis and Emergency Risk Communication (CERC) training August 10-12, 2016 in Atlanta, Georgia.

This training will provide public health officials with the tools and resources to respond effectively during emergency situations. This course will be a 3-day training that offers a combination of expert lectures, communication tabletop exercises, and informative group discussions.

Global CERC Training Objectives:

  • Describe the Crisis and Emergency Risk Communication (CERC) integrative model and how it contributes to overall emergency operational planning and response
  • Recognize the 6 core CERC principles and their inherent strengths in relationship to successful emergency response
  • Critically analyze and select appropriate CERC tools and strategies for specific emergency situations
  • Use tools and tips to provide CERC training in their jurisdictions
  • Analyze recent international public health emergencies to reinforce best practices and strengthen cultural competence among emergency risk communication professionals

To Register: Candidates must have organizational funding for travel, hotel, and meal related costs required to attend. Please complete the registration form and email it to Registration does not guarantee a spot for the course. We will let you know if you are a confirmed participant.
Please note this course is targeted toward audiences who are involved in emergency and response activities on a global scale. We will host a second training in November for officials who respond to domestic emergencies.

In-Person Training

**To request an in-person training, please email**

The CERC program facilitates trainings upon request and adapted to trainee needs and audiences. Interactives trainings range from x hours to 3 days. Participants gain essential knowledge and tools to communicate effectively with the public, media, partners, and stakeholders during public health emergencies. Course materials are broken into modules corresponding with chapters from the CERC Manual and the CERC Pandemic Influenza Manual. Those who planning a training for their organization can select from additional CERC modules to meet the information needs of their participants.

CERC Curriculum:

  • Introduction to CERC
  • Psychology of a Crisis
  • Messages and Audiences
  • Crisis Communication Plans
  • The Spokesperson
  • Working with the Media
  • Stakeholder and Partner Communication
  • CERC, Social Media, & Mobile Media Devices

Online Training

CERC Training

The CERC basic online training is designed to increase knowledge and develop competencies in crisis and emergency risk communication practices and strategies. Content is derived from lessons learned during public health emergencies and research in the fields of public health and emergency risk communication.

Prior to taking the course, please review information on objectives & Continuing Education Credits (

CERC Pandemic Influenza Online Training

This applies CERC concepts and tools to assist in preparing for and responding to a severe influenza pandemic in the United States. This course expands upon the basic CERC Training.

Prior to taking the course, please review course objectives

pregnant woman with her hands on her stomachReady: Prepare. Plan. Stay Informed. Social Media at CDC Emergency